Frequent Questions & Policies

Noted below are some of our most frequent questions. If you can't find the answer you are looking for please feel free to "Message Us".

All the items you'll need to paint your project are included in our inclusive pottery price. Pricing starts at a minimum of $200.00. This includes 3 paint colors of your choice (per painter), brushes, written instructions along with all the supplies you will need to complete your projects, round trip delivery here on Amelia Island. Addition fees apply for delivery off island.

Once we have received your pottery it will be ready in approximately 7 to 10 business days/2 weeks. (Please allow additional time during holidays and for large groups.) Additional information noted below under Rush Orders." Please allow extra time for packing and shipping time if you are from out of town. We do not make deliveries on Sundays. Please keep in mind we are only able to store your pottery up to 30 days. After 30 days all pottery becomes the property of Pottery-A-Go-Go and/or is donated to charity.

RUSH ORDERS: Standard Turn-Around Time is 7-10 business days/2 weeks, plus shipping time. If you need your pottery sooner? Depending on our Kiln Schedule and the size of your pottery we may be able to expedite your order. Please call to check availability.

Please refer to your Final Invoice for estimated shipping date. If you need your pottery immediately, we can make arrangements to have your pottery professionally packed by the UPS Store and billed via your credit card.

STANDARD SHIPPING VIA UPS STORE: Items are shipped to the specified address provided. Shipping charges are determined based on the total weight and destination of your package. These rates are determined by the UPS Store after your pottery has been safely packed. Price will include: insurance, boxes and packing materials and apply only to orders shipped via ground shipping within the contiguous United States. For your convenience we can also arrange Next Day, 2 Day, and 3 Day Air. Customer will need to provide shipping carrier account number in order to provide this service.

You can email us at any time and we check messages daily, Monday thru Friday, 10:00am-5:00pm EST. (We are always on the go... so email is the best form of communication.) "Message Us" 24 hours a day. Once we’ve received your inquiry we will contact you via phone, email an invoice confirming your method of payment, delivery date & time. Your order is considered confirmed once payment is received. Deliveries and Pick-Ups are done in the evening after 5:30pm. Alternate delivery arrangements can be made depending on availability, please call to verify. Please allow 24-36 hours for us to process, pack and deliver your ceramic pieces.

Free on island delivery applies to orders of $200.00 or more. Additional fees apply for off island deliveries. Sorry we usually don't make deliveries on Sundays. Please allow 24-36 hours to process, pack and deliver your order. Remember there is no per person studio fee so this is a great savings for you.

What forms of Payment do you accept?
Upon completion of your order you will be sent an Invoice via Paypal. We accept Cash, Debit Cards, Local Checks, Mastercard, Visa, Discover and Amex for all purchases.

PLEASE NOTE: PayPal is the most secure method of using your credit card. Your credit card information is NOT provided to Pottery-A-Go-Go. You DO NOT need a PayPal Account and ARE NOT charged any Fee for the PayPal transaction. Just follow the Payment Instructions on our Invoice. It will walk you through the payment process.

If you pay by personal check, your order will be processed once it has cleared our local bank.

Preparing and firing pottery is a process that takes more then a day to complete. Once you have finished painting your pottery it will need to cure over night, then it will be coated with a layer of clear glaze, which also needs to cure over night. Once placed in the kiln it will be another 36 hours before your pottery will be cool to the touch and removed from the kiln. Our standard turn around time is one week. Depending on our current kiln schedule and the size of your piece we may be able to expedite your firing. Please consult with us regarding "additional fees" that apply for this service.

We ask that you call for a pick up at least two weeks from your delivery date. Additional delivery fees will apply for pottery kept past one month/30 days.

We have one of the most extensive and creative Paint Your Own Pottery Photo Libraries on the Web... Please check out the following link for inspiration. All painted by people just like you! We also have several books on Fingerprint and Handprint designs we can lend you for your project.

How do I decide what to paint?

For Ages 2-7: We recommend pieces with a flat surface like a plate, bowl, or a small mug. Your child can draw a picture, or just paint away in light pastel shades and then add a hand print in a darker color! Ages7-up: Any piece is great! Older children pay more attention to detail. They can draw a picture on a flat surface or paint any one of our shapely pieces. All pencil will burn away in the kiln.

All the glazes we use are Non Toxic, Lead Fee and Kid Friendly! In addition they will not stain your cloths as they are Soap & Water Clean Up. After the firing process your pottery will be microwavable and dishwasher safe.

Firing in a timely process... After we pick up your pottery and pieces are clear glazed by us. Once completely dry from their final coat of clear glaze, items are loaded into our kilns and fired up to temperatures of 1900 degrees. Pottery will be in the kiln for approximately 36-48 hours before it is cool enough to the touch.

Special Orders

Pottery-A-Go-Go is always adding new items to they're inventory. However, if you are looking for something special and/or you would like for all your guests to paint a specific item please place your order at least two (2) weeks prior to your event date, to ensure all items will be in stock for your event. A non-refundable 50% deposit is required before all special orders are placed. Special Orders are non-refundable.

Please allow up to 4-5 weeks for processing (plus shipping time) for all custom painted work, including just lettering. Since all ceramics are hand painted it is characteristic to notice variations of color and art, including brush strokes and the details for the ceramics. This is intentional and adds a unique quality to each piece. By completing and placing your order you have agreed to all terms. Payment in full due at the time you place your order. Please expect delays during our busy seasons of May-August & November–December.

Certificates are the perfect solution if you are in a hurry and it ensure the recipient will get exactly what they want. Certificates can be purchased in any denomination and mailed directly to the recipient. Please "Contact Us" directly if you are interested in purchasing a certificate.

Gift Wrap

Our Signature Red Polka Dot Paper dressed up with darling grosgrain ribbon to create an adorable presentation that is as special as the gift itself. In addition, we also offer our Birthday Cupcakes gift-wrap for your little one's special occasion. Our Gift Wrap Fee is $5.00 per package.

We ask that all borrowed items be returned to us in the same condition they were given. Paint Bottles, If Brushes, Bowls, Cloths, Mats and/or Palettes are not returned a $5.00 per item replacement fee will apply. Polka Dot Bags/Replacement fee $25.00 each.

At times situations beyond our control can occur in the kiln. If your piece is damaged, we will allow you to paint the same piece again for free. We do not give refunds, due to the fact that the paint, glaze, firing & piece are not retrievable. Thank you for your understanding.

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

We value you patronage and we welcome any comments of concerns you may have in regards to our products and services. If you have any questions at all please feel free to "Contact Us" at any time.